
In October 2001, the domestic energy market was completely deregulated, with the gas market following suit the year after. In the course of this market deregulation, Wien Energie Vertrieb GmbH & Co KG was founded in 2002 to supply both electricity and gas.
Wien Energie Vertrieb serves the private and business customer segment for electricity and natural gas in the Greater Vienna metropolitan area, being responsible for handling enquiries concerning products and services, as well as for processing contracts and other business transactions. More than one million private customers, 230,000 businesses and 4,500 farms in Vienna and the surrounding area are supplied with electricity and gas by Wien Energie. EnergieAllianz looks after key accounts being supplied with electricity, while EconGas looks after those being supplied with gas.
Wien Energie offers its customers a comprehensive range of services and advice on the subjects of using energy efficiently and saving energy. Twelve customer care centres are open to private customers, together with Wien Energie’s energy advice centre (Wien Energie Haus), in which free advice has been given by experts on the subject of energy for over ten years. The internet offers a variety of possibilities to gather more information, as well as making it possible to calculate your own personal energy consumption and to optimise it. Business customers are given advisory services at their premises. Wien Energie helps companies cut costs with services such as energy management and energy efficiency analyses. The product range of Wien Energie Vertrieb is ideally tailored to meet variable customer needs. Besides the standard tariff optima, private customers are also offered special tariffs for night-time electricity, electricity from renewable energy sources and power for building sites. Specially tailored products have also been developed for business customers. Wien Energie Vertrieb even has so-called Vario packages designed for local councils. More information on the subject of advice and energy services can be found in the services chapter as well as at www.wienenergie.at.
