Corporate

Strategy model

Wien Energie’s corporate aim is to supply each and every customer in the Greater Vienna metropolitan area with electricity, gas and heating – today and in the years to come.

Increasing enterprise value

In order for the company to continue to increase its enterprise value, Wien Energie’s daily business is, in the interests of customers, guided by the following principles: improving efficiency, creating optimal synergies, investing regularly in grid infrastructure and increasing production, particularly in the area of renewable energy.

Safeguarding a competitive edge

Wien Energie’s goal is to improve its level of competitiveness in the market, making it imperative to optimise every step in the value-added chain. Energy production, networks and sales must operate at the highest levels of commercial efficiency in order to safeguard the long-term security of supply of the Greater Vienna metropolitan area.

Optimised cooperation between all company divisions

This means that every company division works closely together under the umbrella of Wien Energie. It is important to invest regularly in the necessary infrastructure, in research, in cutting-edge technology and in training employees – possible only when all the resources within the company are bundled appropriately and people work in a coordinated fashion.

At the same time, it is important to strike a balance between commercial pressures and company policies oriented towards sustainability. Leading a company sustainably means managing available resources in a responsible and future-oriented way which, in turn, serves to improve the company’s long-term competitiveness.

Searching for strategic partnerships

The Austrian energy market is relatively small in both European and global terms. To be able to pursue its own commercial interests as a smaller player, Wien Energie needs to establish strategic partnerships. This is why cooperations established through EnergieAllianz Austria and EconGas, as well as through stakes in Burgenland Holding and Verbundgesellschaft, are key to the survival of Wien Energie and its success in this business environment.

Improving customer satisfaction

Satisfied customers are loyal customers, representing a key competitive advantage. In order to further expand its market share in the supply area, Wien Energie has launched a quality and competency offensive to cement its standard of advice given and services provided. Services on offer range from individual consultation and the online energy saving check to a 24-hour hotline for emergencies and faults.